Commitment to Privacy: At LE Consulting, protecting the confidentiality, integrity, and security of your personal data and commercial shipment information is fundamental to our business. This Privacy Policy describes our practices regarding information collected through our website, customer communications, logistics operations, and freight management services.
1. Introduction & Overview
LE Consulting (“we”, “us”, or “our”) operates as a data controller and data processor in the provision of global freight forwarding, cargo transportation, customs brokerage, and supply chain logistics services.
This policy applies to individuals who interact with our website, request freight quotes, communicate with our logistics specialists, or are identified as shippers, consignors, consignees, or notify parties in international bills of lading, waybills, and customs declarations.
2. Information We Collect
Depending on your interaction with us, we collect the following categories of data:
- Contact & Identification Data: Full name, professional title, company name, corporate email address, telephone numbers, and business mailing address.
- Consignment & Logistics Data: Names, pickup addresses, delivery destinations, and contact persons for shippers, consignees, and third-party logistics coordinators; commercial invoices, packing lists, Harmonized System (HS) commodity codes, pieces, weight, and volume.
- Customs & Regulatory Data: Tax identification numbers (e.g., EIN, EORI, VAT ID), export/import licenses, certificates of origin, and identity verification documentation required by customs authorities and aviation security screening programs.
- Financial & Billing Data: Bank account details, credit application data, billing contacts, payment records, and tax exemption certificates.
- Technical & Usage Data: Internet Protocol (IP) address, browser type and version, operating system, pages visited, time spent, referral source, and device identifiers collected via server logs and analytics cookies.
3. How We Collect Data
We collect information through multiple channels:
- Direct Submissions: When you complete our online Quote Request form, submit an inquiry, subscribe to logistics advisories, or email our team directly.
- Operational Bookings: When you or your commercial counterparties submit shipping instructions, booking requests, bills of lading, or Electronic Data Interchange (EDI) transmissions.
- Third-Party Logistics Partners: From ocean shipping lines, airlines, motor carriers, port terminals, and partner freight forwarders handling components of your consignment.
- Automated Technologies: Through cookies and standard web server logs when you navigate our website.
4. Purposes & Legal Bases of Processing
We process your data under the following recognized legal grounds:
- Performance of a Contract: To calculate freight quotations, book cargo space, issue transport documents (HBL/HAWB), execute multimodal carriage, handle warehousing, arrange customs clearance, and provide real-time shipment milestone tracking.
- Legal & Regulatory Compliance: To comply with mandatory statutory obligations, including customs declarations, automated manifest filing (e.g., AMS, ISF, ENS), export control screenings, denied party sanctions lists, and tax audits.
- Legitimate Commercial Interests: To improve our transportation routes, enhance website usability, secure our IT networks, prevent fraudulent booking requests, and communicate important operational advisories (e.g., port congestion or weather disruptions).
- Consent: Where required by applicable law, for specific marketing communications or optional non-essential analytical cookies (which you can withdraw at any time).
6. Data Security & Storage
We maintain industry-standard technical, physical, and organizational security measures to protect your information against unauthorized access, loss, alteration, or disclosure:
- End-to-end Transport Layer Security (TLS 1.3 / SSL) encryption for all web communications;
- Secure, access-controlled data centers with strict role-based authorization;
- Regular system vulnerability scans, software patching, and threat monitoring;
- Confidentiality and data protection agreements required of all employees and contractors.
7. Data Retention Periods
We retain personal data and shipping documentation only as long as necessary to fulfill the purposes for which it was collected, resolve legal claims, and comply with strict statutory record-keeping obligations:
- Shipment & Customs Records: Retained for five (5) to seven (7) years following delivery, in compliance with international customs, maritime, and tax retention laws.
- Quote Requests & Inquiries: Retained for twelve (12) months if no booking is concluded, after which they are archived or deleted.
- Website Analytics Data: Retained in aggregated, anonymized form for trend analysis.
8. Your Privacy & Data Subject Rights
Depending on your jurisdiction (including rights under the EU/UK General Data Protection Regulation “GDPR” and applicable international privacy laws), you have the right to:
- Access: Request confirmation of whether we hold your personal data and obtain a copy of that data;
- Rectification: Request correction of inaccurate, incomplete, or out-of-date records;
- Erasure (“Right to be Forgotten”): Request deletion of your personal information, subject to our statutory obligations to maintain trade and tax records;
- Restriction & Objection: Object to processing based on legitimate interests or request that we temporarily restrict data processing;
- Data Portability: Receive a machine-readable copy of the personal data you provided to us;
- Lodge a Complaint: File a grievance with your national data protection supervisory authority if you believe your privacy rights have been infringed.
To exercise any of these rights, please contact our Data Protection Officer at alex.diaz@leconsulting.info or call 424-231-8709. We will respond within thirty (30) days.
10. Children's Privacy
Our services and website are intended exclusively for commercial business enterprises and professionals. We do not knowingly solicit or collect information from children under the age of eighteen (18). If we become aware that personal data of a minor has been collected, we will take immediate steps to delete such data.
11. Changes to This Policy
We may periodically update this Privacy Policy to reflect changes in our transportation practices, emerging regulatory requirements, or technological enhancements.
Any revisions will be posted on this page with an updated “Last Updated” date at the top of the policy. We encourage you to review this policy periodically to remain informed about how we safeguard your data.
12. Privacy Contact & DPO
If you have questions, comments, or requests regarding this Privacy Policy or our data handling practices, please reach out to our privacy compliance team: